How COVID has changed appointments

Your Therapy Experience Will Be Different

Every one of us has been affected by the coronavirus (COVID-19) pandemic.

My priority is to keep you as safe as possible, and prior to re-opening my business I have implemented a number of changes in line with the government guidelines which I would like to make you aware of.

During the time LoveReiki has been shut, I have completed the COVID-19 Awareness course and have since made a number of changes in the way that I operate which you will notice when you visit.

Booking Appointments

• If I feel ill or have symptoms of C0VlD-19, I will self-isolate immediately and not work. This may mean that I have to cancel your appointment at short notice. I appreciate that this may be inconvenient, but it is done entirely for your own safety. If your appointment is cancelled, you will be able to re-book again or ask for a full refund.
• If you or any of the people you live with feel ill or display any symptoms of C0VlD-19 – please advise me as soon as possible and DO NOT COME FOR YOUR TREATMENT and follow the government guidelines on self-isolating. Once again I will happily book you in for a later date or offer a full refund.
• If you have travelled abroad, please do not visit LoveReiki for 7 days.
• I will be implementing a new electronic booking process. This will involve me sending you a client consultation/health questionnaire before every appointment, please fully complete and return before your appointment.
• Please be aware the completed forms will be stored on the electronic system and made available should they be required for any Track and Trace purpose.
• Payment will be required in advance and via bank transfer, this is to minimalise the handling of cash.

Visiting LoveReiki

• For your safety and to maintain social distancing, I ask that you attend your appointments as close to the appointment time as possible.
• You are now required to wear a mask, however if you wish not to for personal reasons that’s ok, I will have a supply of both disposable and washable masks available for you.
• Hand saniister will be available upon entering the Coach House and treatment room, alternatively please wash your hands (for 20 seconds) in the bathroom before coming down to the treatment room.
• Please do not bring lots of personal items into the room, where possible items to be left outside of the room.
• I have increased the frequency of cleaning within the treatment room, especially in-between clients, including making sure that common surfaces, door handles etc. are wiped clean using disinfectant products.
• The treatment couch will be thoroughly wiped down with antibac wipes in between each client.
• Towels, cushions and blankets are single use and will be thoroughly washed at an appropriate temperature in between clients.
• All disposable items are bagged and safely removed from the treatment area between each client.
• Please don’t be surprised or upset if I use personal protective equipment (PPE) during your visit and during your treatment. This may include disposable gloves / facemasks / visors as directed by government guidelines.

My Treatments

I have carried out a risk assessment on all treatments and I am confident that I can continue to provide these safely, with some adaptions:

• Appointments need to be kept to 60 mins.
• Unfortunately lengthy chats, and hugs are discouraged -I’m so sorry…this is the hardest thing ever.. I love all our chats, I always have a hug available, please know that I’m always available online or over the phone should you need to talk to me about something.
• Touch is very important for my therapies, and government guidelines allow touch as long as strict hygiene measures are being followed, however if you do not wish to be touched please let me know and we can adapt.
• Government guidelines and my insurance provider have confirmed that gloves do not have to be worn for massage, therefore if you are coming for a Massage please be aware that I prefer not to wear gloves as I find it extremely hard to massage wearing gloves, hands will be regularly and thoroughly sanitised. Please let me know of advance of any concerns.
• Meditation sessions, reiki shares and and reiki training can continue albeit attendees must follow hygiene and social distancing protocols.
• Glasses of water cannot be provided, so please bring your own bottled water, or I will provide bottled water for you to take to your car with you.

Please know that I will try to make your treatment as safe, comfortable and enjoyable as possible. If you have any concerns about your treatment, please let me know and I will do what I can to assist you.

Thank you for your understanding. I can’t wait to see you all!

Fi
www.lovereiki.co.uk